We recommend storing your furniture indoor or covered areas during the off season or not in use for prolonged period. Alternatively, you can protect your furniture under a furniture cover. Please note, condensation form under the furniture cover, which can cause mold and mildew. Therefore, make sure to lift the cover from the ground to ensure proper air circulation and minimize condensation.

Please thoroughly clean all furniture and cushions before storage or put under the furniture cover.

For specific materials, please refer to the care and maintenance instruction below:


Aluminum

Aluminum is strong, non-rusting, low maintenance and very resistant to the weather.

· Remove any cushions or furniture accessories before cleaning.
· Use a garden hose with a spray or “rain” setting to remove the largest pieces of dirt and debris from the metal.
· Avoid using a pressure washer or a strong setting on a garden hose nozzle since a too strong and focused stream of water could damage the finish.
· After spraying the furniture off, wash the furniture with a soft cloth or sponge and a solution of mild detergent in warm water.
· Rinse thoroughly with a low pressure hose to remove any soap. Allow the furniture to air dry.
· Do not clean the furniture with abrasive pads, brushes or cleansers. Use care to avoid scratching the finish.
· There are “weeping holes” on the aluminum frame to help drain water. This will allow the inside of frames to air out. However, moisture can also enter in through these weeping holes. To solve this, place your patio furniture in a position that allows water to easily flow out using the force of gravity to your advantage. These weeping holes are typically predrilled to allow unobstructed draining in the normal upright position. For this reason, you should avoid storing outdoor furniture upside down.
· Do not put heavy objects such as planters on aluminum table to avoid scratches and water marks. Do not put hot objects such as hot pans on aluminum table to avoid leaving heat marks on it.
· To prevent debris from settling in and leave stains or discolorations, use a mild detergent mixed with water and scrub the table top with a soft, clean cloth or sponge (one that won't bleed color). Dry thoroughly after cleaning to prevent moisture penetration or water mark. Spills should always be cleaned up reasonably quickly.


Batyline® / Sling

Manufactured by Ferrari in France, BatylineÒ is an extremely durable and high-quality textile consisting of a 100% PVC coated polyester yarn fabric, it offers exceptional outdoor resistance characteristics. It is highly resistant to UV radiation, fading, dirt, rot and mildew.

BatylineÒ are particularly suitable for outdoor seats and backrests. Its resilient properties make it an ideal choice for furniture near swimming pools or other aggressive harsh environments.

· Vacuum the fabric.
· Wash it with a soft brush or a sponge, clean with a mild detergent to lukewarm water.
· Rinse well and allow drying completely in the open air, well spread out.
· Do NOT use solvents or abrasives, or chemical cleaning products as it maybe harmful to the textiles.
· Refer to the clean recommendations Batyline from Serge Ferrari.

https://www.youtube.com/watch?v=jcfXO5QI9Jo&feature=youtu.be


Cushion

Ratana cushion uses reticulated outdoor foam that possesses excellent fluid drain ability and will completely shed moisture to provide a fast-drying comfortable cushion. We provide choices of Sunbrella® Fabric. Ratana cushion are low maintenance, high style and weather resistant, however, a few precautions will help ensure that your cushions provide you with many years of satisfaction.

· Clean your cushions periodically with sponge, mild pH-neutral soap such as Dawn® and lukewarm clean water. While casual furniture fabrics are designed for outdoor use, this does not mean they will not get dirty (mold and mildew can grow on dirt).
· Rinse thoroughly and allow fabric to air dry.
· The fills of quality outdoor cushions are designed to allow water to pass directly through them as quickly as possible. Should your cushions get wet, tilt them up on their sides and let them dry naturally outside in the breeze.
· Place your cushions away from trees or bushes that can drip sap.
· When not using your furniture, remove and store your cushions in a clean, dry place.
· Spread a towel over your chair or chaise before you apply insect repellant, suntan lotion or oil. While some products are totally harmless, others may cause the fabric to "burn" or change color as every tanning preparation uses a different chemical formulation. So, play it safe and use a towel.


Everrawood

Everrawood is virtually maintenance free due to the fact that it has exceptional resistance to fading, moisture, insects, splintering, and other common outcomes from environmental stress that one observes with treated lumber or wood fiber composite products.

· Washing regularly the top with soap and water to remove dirt and debris.
· Do not leave empty glasses on Everrawood surfaces under direct sunlight. Doing so may cause sun damage to the surface.

Durarope™ / Durastrap™

Durarope™ and Durastrap™ are made of Polypropylene (PP) and Polyolefin (POE).

Polypropylene (PP) is light weight and strong. To slow the degradation of polypropylene rope, antioxidants and ultraviolet inhibitors added. These increase the life of the rope. Polypropylene has excellent insulation properties and highly resistance to mildew.

Common woven fabric materials for ropes or straps including polypropylene and polyolefin are all UV resistant, heat resistant, abrasion-resistant, and resistant to mold, mildew, rot and organic solvents. Rubber fills in the knitted polyolefin Durastrap offer style, softness and comfort. The synthetic EVA (Ethylene Vinyl Acetate) rubber foam within is moisture and mildew resistance.

· Gently de-dust the fabric with a vacuum cleaner regularly.
· Wash it tenderly with a soft brush or sponge with mild, pH-neutral soap as Dawn® and clean water.
· Rinse well and allow drying completely in the open air.
· Do not scrub excessively, apply heat or use any sharp objects to clean.
· Do not pull hard on the material as it can be stretched out of shape.
· Do not use solvents or abrasives, or chemical cleaning products as it may be harmful or damaging the textiles or fabric materials.
· To extend the life of the furniture, store in a dry area out of the elements when not in use.


Resin (Woven)

Ratana’s resin is crafted from high-density Polyethylene (HDPE). It is a durable all-weather material that is ultra –violet, mildew resistant and ideal for outdoor furniture. Heavy gauge aluminum welded-joint frames are used in Ratana resin furniture, which is resistant to corrosion. Minimal maintenance is required to maintain the beauty of your resin wicker. We do recommend, however, a periodic cleaning to remove any dirt, dust or oils that may collect over time to keep your wicker looking new.

· The wicker may be washed with mild detergent and water.
· When it becomes soiled using a wet sponge, cloth or a soft plastic bristle brush.
· Rinse and allow to dry thoroughly before use.
· Do not use solvents, scouring agents, carbon tetrachloride, undiluted bleach, janitorial cleaners, or gasoline. If in doubt about using a detergent, choose an inconspicuous area and test the cleaner.
· If you are using your furniture indoors, a damp cloth with mild soap and water should be the only requirements for maintaining your wicker.


Sintered Stone Top

Sintering is a process through which a powdered material can be transformed into another sort of material. From powder to a hard mass. This transformation is achieved by heating and compressing the original materials.

Sintered stone is a high-end building material, it is made from the composite of quartz, aluminum oxide, silicon, magnesium oxide and lime which are sintered under the temperature of 1250°C.

The tabletop is ideal for outdoor use. It can resist mechanical stress, chemicals, deep abrasion, and scratches resistance; it is easy to clean, resistant to frost, high temperature, mold and mildew, waterproof, UV and bending resistance.

· Some unevenness in the sintered stone top surface is considered normal.
· It just needs occasional washing with soap and water to remove dirt and debris if desired.
· Clean up any spills as soon as possible plus a daily wipe down with a damp cloth.
· Use a gentle cleaner – dish soap with warm water.
· Dry to a shine with a soft cloth.
· Never use sharp objects such as knives directly on the surface.
· Always store the tops during extended periods of unuse.
· If objects are placed on the table for a long time (e.g. pot plants) these would leave marks on the surface.


Sunbrella® Fabric

Upholstery Care and Cleaning One of the best ways to keep Sunbrella® fabrics looking good is to brush off dirt before it becomes embedded in the fabrics and wipe up spills or clean soon after a stain occurs. The quicker you clean spills and stains, the easier they can be to remove.

Please refer to following Sunbrella® care and cleaning tips for more details:
https://cdn.glenraven.net/sb2016/pdf/care-and-cleaning/care-and-cleaning-tips-sunbrella-upholstery-fabrics-en-us.pdf


Umbrella

Ratana umbrella come in with different materials – Fabrics and aluminum, please refer to the corresponding section for the appropriate material care and maintenance.

● Under windy conditions, umbrella should be closed.
● If high wind speed weather, there can be issues even with the umbrella closed, it is recommended that umbrellas should be closed, removed from their base and stored or laid horizontally.
● In windy conditions, to ensure stability of your umbrella, please observe proper placement, and use sufficient weight base.

RATANA RESIDENTIAL FURNITURE WARRANTY – 2025 / 2026

Ratana's furniture residential warranty is a limited warranty which is valid from the date of purchase to the original purchaser with proof of purchase (original itemized sales receipt with date of purchase). This limited warranty covers RESIDENTIAL FURNITURE FOR NORMAL RESIDENTIAL USE.

Proper maintenance including routine cleaning, maintenance and tightening of all screws and bolts, replacement of worn glides, lubrication of mechanical parts and removal of products in severe climates and high winds is required to keep this warranty in effect. (Please refer to Ratana website for product care and maintenance)

Stainless Steel Frame Furniture
15 Years Stainless Steel Frame Structural / 3 Years Weaving or Finishing Limited Warranty

The Ratana warranty covers stainless steel frame collections for 15 years from date of purchase against stainless steel frame structural failure such as broken tubes or welds and 3 years weaving or finishing defects in materials and workmanship from the date of purchase. Scratches and chips resulting from normal wear and tear are not covered.

WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.

The Ratana woven resin warranty is valid for 3 years from date of purchase against abnormal discoloration and/or fading due to defects in raw materials. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered. Unraveling due to normal wear and tear is not covered.

Extruded Aluminum Furniture
15 Years Aluminum Frame Structural / 3 Years Weaving, Finishing or Everrawood Slat Limited Warranty

The Ratana warranty for extruded aluminum frame collections for 15 years against aluminum frame structural failure such as broken tubes or welds and 3 years weaving, woven padded seat and back or finishing or Everrawood slat defects in materials and workmanship from the date of purchase. Scratches and chips resulting from normal wear and tear are not covered.

WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.

The Ratana woven resin, Durarope™ or Durastrap™ warranty is valid for 3 years from date of purchase against abnormal discoloration and/or fading due to defects in raw materials. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered. Unraveling due to normal wear and tear is not covered.

Fabric rips, tears or pilling in upholstered or woven Durarope™ or Durastrap™ products due to normal wear and tear are not covered.

Softening of foam for padded seat and back is part of normal wear and tear process and is not considered as defective.

Surfaces Warranty for Tabletop/Table Base
3 Years Limited Warranty

The Ratana surfaces warranty covers 3 years for Everrawood Top / Aluminum Top and Aluminum Base against structural failure such as broken tubes or welds and finishing from date of purchase. It applies to finishing and weaving against peeling, cracking or blistering. Rust is a natural part of the aging process of all steel or iron-based materials and is not covered under the warranty.

WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.

Everrawood Tabletops are made of Polystyrene (PS). Due to its unique nature, severe and direct sunlight may cause sun damage. Defects that develop due to extreme climate conditions are not covered by this warranty. Please refer to the specific use and care guidelines on the care and maintenance for Everrawood products on Ratana’s website.

COMPOSITE MARBLE STONE TOP
2 Years Limited Warranty

The Ratana warranty covers Faux Stone / Composite Marble Stone Top against structural failure for 2 years from date of purchase. It applies to finishes against peeling, cracking, or blistering. WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.

SINTERED STONE TOP TABLE
15 Years Aluminum Frame Structural / 3 Years Sintered Stone Top Finishing Limited Warranty

The Ratana warranty for Sintered Stone Top Table for 15 years against aluminum frame structural failure such as broken tubes or welds and 3 years sintered stone top finishing defects in materials and workmanship from the date of purchase.

Some unevenness in the sintered stone top surface is considered normal. Scratches and chips resulting from normal wear and tear are not covered. Never use sharp objects such as knives directly on the surface. If objects are placed on the table for a long time (e.g. pot plants) these would leave marks on the surface. Always store the table during extended
periods of unuse.

WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE FINISHING PROCESS.

NO CLIMBING OR SITTING ON THE SINTERED STONE TOP TABLE, THIS COULD DAMAGE THE STONE TOP. RATANA IS NOT LIABLE FOR ANY INJURIES OF DAMAGE WHICH RESULT FROM SUCH MISUSE.

FIRE PIT ALUMINIUM TOP / SINTERED STONE TOP / BASE/ BURNER AND APRTS
1 – 15 Years Limited Warranty

The Ratana warranty covers Fire Pit table for 15 years against structural failure such as broken tubes or welds, aluminium top or sintered stone top for 3 years finishing against peeling, cracking, or blistering from the date of purchase.

Some unevenness in the sintered stone top surface is considered normal. Scratches and chips resulting from normal wear and tear are not covered. Never use sharp objects such as knives directly on the surface. If objects are placed on the table for a long time (e.g. pot plants) these would leave marks on the surface. Always store the table during extended periods of unuse.

WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.

NO CLIMBING OR SITTING ON THE SINTERED STONE TOP TABLE, THIS COULD DAMAGE THE STONE TOP. RATANA IS NOT LIABLE FOR ANY INJURIES OF DAMAGE WHICH RESULT FROM SUCH MISUSE.

The Ratana warranty for Burner System and Gas Valve for 2 years for aluminum and 5 years for Stainless Steel pans form date of purchase against manufacturing defects.

The Ratana Windshield warranty is 1 year against manufacturing defects from date of purchase.

Reflective Fire Glass, Glass Pebbles and Lave Rocks are not covered under warranty.

Umbrella / Umbrella Base / Furniture Cover “EcoLoom” / Hardware & Parts / Outdoor Cushion
1 Year Limited Warranty

Umbrella / Umbrella Base - The Ratana warranty for umbrella is valid for 1 year from date of purchase against manufacturing defects in materials and workmanship. 3 years limited warranty from date of purchase on those with Fiberglass ribs against breakage in stable climate conditions. Umbrella damage caused from wind conditions is not covered. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered.

In windy conditions, it is recommended that umbrellas be closed, removed from their base and stored or laid horizontally. To ensure stability of your umbrella, please observe proper placement, and use sufficient weight base.

The Ratana umbrella base warranty covers 1 year against manufacturing defects in materials and workmanship from the date of purchase. Rust is a natural part of the aging process of all steel or iron based materials and is not covered under the warranty.

Furniture Cover “EcoLoom” – The Furniture cover “EcoLoom” is warranty for 1 year against manufacturing defects in materials and workmanship from date of purchase. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered.

Hardware / Parts and Components - The Ratana warranty covers parts, hardware and components (e.g., seat straps, leg glides, adjustable legs, bolts, wheels, Spring Pads, Swivel mechanism, motion pieces etc.) for 1 year from the date of purchase against manufacturing defects in materials and workmanship.

Outdoor Cushion / Sling and Fabric - The Ratana outdoor cushions warranty covers against manufacturing defects for 1 year from the date of purchase. Fabric is warranted only to the extent of the warranty provided to Ratana by its fabric suppliers (please refer to
the suppliers’ website for details.)

Fading and/or discoloration of fabrics or slings resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other cause are not covered. Mildew will grow on dirt, dust, pollen, and other organic matters on fabric covers; this is not covered by warranty. Softening of cushions or foams is part of normal wear and tear process and is not considered as defective. Shrinkage of covers due to improper cleaning procedures will void the warranty. Customer’s Own Material (C.O.M.) fabrics are not covered under this warranty.

Sunbrella: https://global.sunbrella.com/en-us/warranty
Bella Dura: https://bella-dura.com/warranty/
Outdura: https://outdura.sattler.com/our-fabrics/care-cleaning-and-warranty
Batyline Sling: https://www.sergeferrari.com/us-en/products/batyline-range/batyline-iso
Stamskin Fabrics: https://www.sergeferrari.com/us-en/productsstamskinrange/stamskin-top

Ratana Sling Fabrics
Textilene Sling/Padded Sling
2 Years Limited Warranty

Ratana's warranty for Textilene or Padded Sling covers 2 years against manufacturing defects in materials and tearing from the date of purchase Different variations in construction (i.e different types of yarns and varying numbers of yarns in the warp and fill.) may affect sag and sag recovery. Warranty does not cover such variations in sag and sag recovery. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered.

THIS WARRANTY DOES NOT COVER
- Failure due to lack of routine maintenance. Standard maintenance and upkeep should be done at regular intervals.
- In pool or seaside use, finishing failure or hardware damage caused by neglecting to provide reasonable and necessary care. In seaside or pool area use, salt and chlorides can accumulate and cause built up of aggressive corrosive matter. Weekly surface cleaning is recommended to prevent blistering of paint and oxidation of frame or hardware.
- Breakage due to abuse or misuse, alternation, or modification of the product.
- Improper assembly, improper shipping, or handling by customer.
- Damage caused by acts of nature, vandalism, or fire.
- Damage caused by ammonia cleaners, suntan oils, and other harsh chemicals.
Glass breakage, chipping, and cracking.
- Scratches and chips resulting from normal wear and tear.
- Fabric rips, tears, or pilling appears in upholstered, woven Durarope™ or Durastrap™ products.
- Softening of foam for padded seat and back is part of normal wear and tear process and is not considered as defective
- Flattening or compression of cushions and pads.
- Failure of powder coating finishes due to abrasion, including abrasion caused by stacking the furniture or scraping against other surfaces.
- Normal fading of color caused by exposure to sun and weather.
- Bursting or cracking of tubing due to exposure to water and freezing temperature.
- Products that are sold in “as is” condition or clearance merchandise.
- Minor variations in color, texture or finishes and surface imperfections that result from the casting and/or finishing process.
- Any Product modification by reseller or consumer.

Winter Storage
We recommend storing your furniture indoor or covered areas during the off season or not in use for prolonged period. Alternatively, you can protect your furniture under a furniture cover. All outdoor furniture should be stored in an upright position to allow for proper water drainage, serious structural damage caused by freeze or ice damage is not covered by warranty.